About Clearly Payments

What we do

First and foremost, our vision is a customer first business. That's easy to say, but hard to do. We believe customer service will make us successful. We are pushing boundaries and innovating in ways to change the game. The payments industry needs a complete customer service overhaul - the tools, processes, the metrics, and culture. That's why we're here.

Our day to day job is to help businesses process payments by providing a merchant account, payment gateway, and payment hardware. We provide the ability to accept credit cards and debit cards: Visa, Mastercard, China Union Pay, American Express, Discover, Diners, JBC, and debit.

We support online, brick and mortar, and back office businesses with incredible end-to-end service on setting up and using payment systems while giving extra help along the way to grow your business.

We know that in the end, if your business grows, we grow. We are partners and our incentives are tied. We are there for you along the way with fast, knowledgable, and friendly business hugs.

Our Story

At Clearly Payments, we believe there is a better way to do payments. Something that is simple, friendly, and customer focused. At our core is friendly customer service with payment products that just work. The payments industry has a lot of complexity and jargon, which we remove.

We’re working to build an exceptional company that is loved by our customers and employees, being guided by strong values and working principles. Employees come to Clearly Payments for a friendly team where they can explore and learn how to lead and grow a business. They can learn all aspects of business from sales to finance. We help employees with that growth process. We put programs in place to incubate business ideas for employees to grow and even spin these ideas out into full businesses. We strive to be an operationally excellent company that results in amazing products and service for our customers.

Customers stay with Clearly Payments because they are no longer treated like a number, which is what you frequently get in the payments industry. We put them and their business at the forefront. They get friendly and proactive service, along with simple products that work. Payments is the lifeblood of a company, integral to the company operations. Along the way, we help entrepreneurs and business leaders learn about payments, business operations, and growth.

Our Turf

We're a team of North American payment experts in two of the most beautiful cities in the world,  Vancouver in Canada and San Francisco (coming soon) in USA . We service all of North America and want to help your business grow, even across borders.

Team & Talent

Great people are the core of a great business. We want attract people that are obsessively helpful and are willing to continually learn. They aspire to be entrepreneurs and business leaders.

We believe one of our biggest achievements will be the people at Clearly Payments that work together to help our customers.

Our Aspirations

  • To be recognized by our customers as the best payments provider in the industry
  • To become the number one recommended payments processor in the world
  • To create a work environment so rewarding that we attract the best employees

Culture

Company culture is the about values and attitudes of employees in the business. A culture contributes to achieving a great business, but it can also hinder it. Culture is the only truly unique aspect of a business - products, branding, and services can be replicated. Culture is a complex formula, like DNA. That's why we put so much effort towards it.

We believe that culture is the collection of values, behaviours, and incentives of an organization. Working within an organization with a strong culture will help you be more successful.

Our values

  • Super friendly: to each other and our customers
  • Straight up: tell it like it is and don't let things linger
  • Bias for action: take the next step forward
  • Humble: we're always learning and part of something bigger
  • Independent thinkers: don't be afraid to go against the grain

Working principles

  • You inspire people by doing your best
  • Continually learn and continually teach
  • Focus on 80/20, meaning use the Pareto Principle
  • Don't get sucked into time traps: understand Parkinson's Law.
  • Put more energy on opportunities, not problems